Jan 20, 2021  
2011-2012 Catalog 
2011-2012 Catalog [ARCHIVED CATALOG]

Workforce Development

Workforce Development

Workforce Development provides customized non-credit professional development training to local businesses, individual community residents and local government employees. For more than 25 years, Workforce Development has complemented Erie Community College’s academic mission and has positioned itself as the workforce development leader in Western New York.

Workforce Development’s four divisions--Community Education, Corporate Training, Driving Programs and the ECC One-Stop--have created an innovative entrepreneurial workforce team assisting local businesses in remaining globally competitive in a growing technological and knowledge-driven economy.

The reason for Workforce Development’s success is largely attributed to the development of partnerships, strategic alliances with the community and collaborative relationships working with local, regional and federal government. Courses are customized, short-term, non-credit professional development programs which meet business and industry training needs. These non-credit professional development classes are offered on-site, held at any one of our three conveniently located campuses, or provided through on-line experts in the field.

Through workforce training, ECC plays a critical role in both state and regional economic development efforts. Workforce Development provides a life-long learning partnership between education and industry. The mission statement for this department is the following:

  • provides non-credit upgrade training programs to skilled professionals who have already obtained a two-year, four-year or advanced degree; 
  • upgrades the technical and soft skills needed for job retention, job advancement and economic development to the community; and 
  • enhances the opportunities for employers to expand their businesses within the area or attract new companies and industry sectors to Upstate New York.

It is Workforce Development’s goal to ensure this region’s long-term vision for economic vitality. ECC Workforce Development's list of NYS partnerships include: The New York State Department of Labor; NYSERDA; Workforce Investment Board; and one with fellow SUNY community colleges across New York State. Our professionals belong to or hold board positions for the Continuing Education Association of New York (CEANY), local K-12 Board of Education, and the Commissioner position for the national University Continuing Education Association (UCEA).

Community Education

The Community Education Department continuously initiates and develops seminars, workshops and courses that provide students, employees and community members with the opportunity to expand their knowledge and update their skills. Community Education offers these exciting classroom-based courses:

  • Culinary classes; 
  • Customer Service Academy; 
  • Dental Hygiene Continuing Education Units (CEU);
  • Health Information Technology; 
  • ICD-10 CEU for healthcare professionals;
  • New York State-approved Insurance Pre-Licensing; 
  • New York State Continuing Education Units; 
  • New York State-mandated Child Abuse Recording and Reporting; 
  • New York State-mandated Infection Control and Barrier Precautions; 
  • New York State Real Estate CEU; 
  • NYSERDA Building Analyst Training; 
  • NYSERDA Envelope Professional; 
  • NYSERDA Heating and Cooling Professional; 
  • NYSERDA Photovoltaic/Solar and Geothermal; 
  • Non-credit remedial courses for dislocated workers;
  • Pharmacy Technology;
  • Respiratory Care CEU; 
  • Weatherization Installation (air sealing and insulation installer); and 
  • Wedding and Event Planning Institute classes. 

For information about the non-credit professional development training programs that Community Education offers, please call (716) 851-1800 or e-mail wfdinfo@ecc.edu.

Non-Credit Distance Learning Partnerships with Community Education

Online certificate training prepares an individual for employment in some of today’s fastest-growing career fields. These affordable, comprehensive online programs teach you everything you need to know to start a new career--or advance your current one. Enjoy the convenience of taking professional development training at work or at home.

American Home Inspection: Learn how to conduct a thorough home inspection from the moment of pulling into the driveway to writing up the report. This course offers 100 hours of classroom training and 40 hours of field work. Visit www.ahit.com/affiliates/ecc for complete course information. Classroom training only in New York State.

The Wedding and Event Planning Institute: Online and classroom training designed for those looking to start a career in the wedding and event industry. Learn everything a wedding planner needs to know about contracts, etiquette, marketing, business practices and more. Obtain all of the tools necessary to become a professional wedding planner. For more information visit www.weddingplanninginstitute.com.

American Management Association Online Flexstudy: To meet the needs of the local business community, ECC has partnered with the American Management Association (AMA) to offer professional certification. These AMA/Flex self-study courses, offering continuing education units (CEUs), will enhance your career and improve your value to any organization. Visit www.flexstudy.com/ecc for a complete list of course online offerings.

Ed2go/Gatlin Online Courses: One of the primary advantages of Internet workshops is attending class in the comfort and convenience of your home or office workspace. Internet courses create a flexible, customized learning schedule – education on demand. Visit www.ed2go.com/sunyecc for six week short-term non-credit certificate offerings. Visit www.gatlineducation.com/ecc for a complete list of comprehensive non-credit career offerings which provide training to transition to academic programs.

360 Training Real Estate NY State Licensing CEUs: Take a variety of courses required to maintain New York State real estate licensure. All courses have been approved by the New York State Office of the Professions. Visit eccworkforce.360training.com.

WilsonDailyPrep: Daily practice assessment tests for both the national SAT and ACT exams. Take all courses in the convenience of the student’s home or at the local high school computer lab. Parental supervision and input is encouraged. Enroll online at www.wilsondailyprep.com/sign-up or phone ECC Workforce Development at (716) 851-1800 and the applications will be completed for the student. Use OFFER CODE: ERIE SUNY.

What are some ways to get your company to provide you with professional development training?

  • Ask - A simple verbal request is usually all it takes. 
  • Show them this catalog - Ask them to read it, and attach a memo with it. 
  • Stress the benefits - Additional skills training will make you a more productive employee by adding value to the company. 
  • Emphasize the convenience - Rather than expensing out-of-town training, ECC Workforce Development offers classes at conveniently located campuses across Western New York. Online courses offer the convenience of remaining at your work site without any travel expenses. 
  • Affordable career investment - Workforce Development provides our community with unsurpassed training at affordable prices.  www.ecc.edu/workforce/communityed/.

What are some benefits of professional development training?

  • Increased job satisfaction and workplace morale. 
  • Increased employee motivation. 
  • Increased efficiencies and processes resulting in financial gain. 
  • Increased capacity to adopt new technologies and methods. 
  • Increased innovation in strategies and products. 
  • Reduced employee turnover. 
  • Enhanced company image. 
  • New career opportunities.

To register for classes or for more information, call (716) 851-1800.

Corporate Training

With over 25 years of expert training experience, the Workforce Development Department of Corporate Training provides non-credit, industry-based training programs that support professional development and demand occupational skill set training needs in Western New York. Investment in continuous learning strategically positions a company’s workforce for regional economic development and future growth. Establishing a productive, educated and skilled workforce is supported by upgrading the current skills and retraining workforce employees. This is the overarching mission of the Workforce Development Department of Corporate Training.

The target population we strive to serve includes small, medium and large manufacturing, healthcare, retail and service businesses located in Erie County and Western New York. Whether it is a single course or an extensive training program for a small or large company, ECC’s Workforce Development Department of Corporate Training provides the following training offerings:

  • free training assessments;
  • customized courses to meet unique needs;
  • flexible scheduling of courses;
  • state-of-the-art training labs;
  • interactive, quality training from industry experts and our faculty;
  • productivity enhancement training;
  • greater efficiency, cost savings and profitability as a result of training;
  • grant resource information and assistance; and 
  • reasonable costs.

Apprenticeships and Skilled Trades

  • Electrical Maintenance
  • Machine Repair
  • Machinist
  • Millwright

Computers and Information Technology

  • Cisco Networking
  • Graphic Design
  • Microsoft Office Suite
  • Peachtree Accounting
  • QuickBooks
  • Web Page Design and Development

Green Energy

  • Building Analyst
  • Cooling Professional
  • Envelope Professional
  • Heating Professional
  • Lead Renovator Initial
  • OSHA 10 and 30-hr Construction for Green
  • Small Wind Installer
  • Solar Installation

Lean Six Sigma

  • Lean Six Sigma Certification – White Belt, Green Belt or Black Belt
  • Lean Office
  • Lean Management Systems

Manufacturing and Technical Skills

  • Auto Cad
  • Basic and Advanced Electricity
  • Blueprint Reading
  • Brazing and Soldering
  • Computer Numerical Control (CNC)
  • Geometric Dimensioning and Tolerancing (GD&T)
  • Hydraulics
  • Industrial Refrigeration
  • ISO 9001 Certification
  • Machine Tool Technology
  • Programmable Logic Control (PLC)
  • Shop Math
  • Statistical Process Control (SPC)
  • Welding

Professional Development (Soft-Skills)

  • Attitude in the Workplace
  • Business Writing
  • Communication Skills
  • Conflict Resolution
  • Customer Service
  • Dealing with Difficult People
  • Decision Making and Creative Problem Solving
  • Diversity in the Workplace
  • Effective Performance Evaluations
  • Ethics and Values
  • Executive Management
  • Human Motivation
  • Leadership in the Workplace
  • Managing Organizational Change
  • Negotiation and Bargaining Skills
  • Organization and Time Management
  • Personality Profile
  • Project Management
  • Sales and Marketing
  • Stress Management
  • Supervisory Skills
  • Team Building

Safety and Environmental Health

  • Asbestos Awareness
  • Back Injury Prevention
  • Bloodborne Pathogens
  • Cardiopulmonary Resuscitation (CPR)
  • Certified First Responder
  • Confined Space
  • Electrical Safety
  • Emergency Evacuation – Preparedness
  • Emergency Response
  • Ergonomics
  • Excavation
  • Fall Protection
  • Fire Safety/Explosion
  • First Aid
  • Food Process Safety Management
  • Forklift Safety
  • General Safety
  • Hazard Communication
  • Health and Safety Committee
  • Hearing Conservation
  • Heat/Cold Stress
  • Indoor Air Quality
  • Ladders and Scaffolds
  • Lead Awareness
  • Lockout/Tagout
  • Machine Guarding
  • National Electric Code
  • NFPA 70E (Arc Flash)
  • Noise/Vibration
  • OSHA 10 and 30 Hour Outreach Course (Construction)
  • OSHA 10 and 30 Hour Outreach Course (General Industry)
  • Patient Transfer
  • Personal Protective Equipment
  • Powered Industrial Vehicle (Forklift) Safety
  • Power and Hand Tools
  • Repetitive Motion
  • Respiratory Protection
  • Safety Committee
  • Sharps Safety
  • Slips, Trips and Falls
  • Stress Management
  • Welding Safety
  • Workplace Violence
  • Work Zone Safety

All ECC Corporate Training courses are customized to the employee skill sets at the company work site. Please call (716) 851-1805 for more information or to schedule an appointment with a Corporate Training representative.

Driver Safety Programs

Programs focus on each individual driver’s responsibility to interact lawfully within the traffic system to create and maintain a safe environment for all drivers. The curriculum emphasizes personal accountability, awareness of laws and how they impact the whole community, and is designed specifically for the different needs and types of drivers residing in the community.

The Driver Safety Program is one the largest providers of safety training in New York State with more than 30 years of experience in delivering services to the judicial courts and substance abuse agencies, as well as safety to community residents. The department offers the following training programs driven by market demand:

  • NYS Point and Insurance Reduction Program: This six-hour course is offered in partnership with Western New York AAA and is open to the public and local businesses. Benefits include a 10 percent reduction on liability and collision insurance and/or four points off driving record.
  • NYS Five-Hour Pre-licensing Program: This five-hour pre-licensing driver safety course is necessary for any driver applying for a driver’s license in New York State who has not completed a driver education course.
  • Driver Improvement Program (DIP): This three-hour course is available by court referral for traffic violators. Over 60 Western New York courts use our safety training program to motivate the traffic violator to improve his/her attitude towards the traffic safety system and the laws in New York State.
  • Risk Intervention Program: The Risk Intervention Program is a unique four-week traffic safety course for persistent or severe violators. The courts refer persons who have been charged with multiple violations from one incident or persons who have known records of habitually breaking the traffic laws. The program is multi-faceted: it uses persuasion and motivational techniques to demonstrate the role of the driver in the traffic safety system; and it illustrates the importance of that driver in maintaining that safety system for all users to reduce accidents, injuries, and property damages.
  • New York State Drinking Driver Program (DDP): This 16-hour program is available only through a referral from the New York State DMV, or as a condition of discharge from a court. The Drinking Driver Program is part of New York’s effort to reduce both the personal and property losses caused by drivers under the influence of alcohol or drugs.

For more information, please visit www.ecc.edu/workforce/drivingprograms or contact via e-mail drivingprograms@ecc.edu or call (716) 851-1820.

ECC One-Stop Center

The Workforce Development One-Stop Center is located at 3176 Abbott Road in Orchard Park, just minutes away from the ECC South Campus. It is funded by the Buffalo and Erie County Workforce Development Consortium, Inc. on behalf of the Workforce Investment Board of Buffalo and Erie County, Inc. Other non-profit partner agencies are also housed on-site to assist job seekers find gainful employment.

The following complementary services are provided to customers of the ECC One-Stop:

  • non-credit Microsoft Office computer classes;
  • career preparation workshops; resume assistance;
  • tuition grants for eligible students;
  • career counseling; job search assistance;
  • networking groups;
  • high speed Internet access for job searching;
  • labor market information;
  • free postage for correspondence to businesses for job searching purposes; and
  • referrals to other federal, state and local agencies.

The One-Stop also has an extensive clothes closet of donated business attire available to individuals who need clothes for work.

In order to better serve Erie County residents and ECC graduates, the One-Stop is open from 8 a.m. to 4:30 p.m., Monday through Friday. Evening computer classes, résumé workshops and GED classes are offered on Tuesday and Thursday evenings until 8 p.m. Registration is required for all computer classes and most career development classes.

Computer Class Offerings

The One-Stop Center offers complementary non-credit computer classes in conjunction with community education for dislocated and underemployed customers. Classes run in the mornings, afternoons and evenings at three locations: 3176 Abbott Road, ECC North Campus and 45 Oak Street. Eligible adult and dislocated workers may register for these classes at www.ecc.edu/workforce/onestop or by contacting (716) 270-4444. Courses are not intended for ECC academic students, government employees or company workers.

Computer Microsoft 2010 and Windows 7 class descriptions:

  • Intro to Basic Keyboarding: Improve your current speed and accuracy on the computer through extensive practice and error reduction exercises. Recommended for individuals who need to increase their keyboarding skills.
  • Basic Windows 7 Application/Basic Computers: Experience Microsoft Window 7’s stability and performance improvements. Learn how to use the new task bar, Aero Peek feature and Start menu; open and close programs; create, manage, minimize, and maximize files and folders; identify icons, acquire appropriate terminology for computer components and more. Recommended for individuals who have little to no experience with computers.
  • Intro to MS Word 2010 Applications: Creating documents for job searching and work has never been easier when you use Word 2010. Learn how to use Word 2010’s Ribbon technology; open, navigate, proof and print documents, enter, save, edit, move, copy, find and replace text. Create, modify and format tables and change page layout. Generate letters, data sources and mailing labels. Prerequisite: Basic MS Windows 7 Applications.
  • Intro to MS Word 2010 for Résumés: Having a great looking résumé in a format that employers can read is an absolute must for job seekers. This class will teach you the basics of Word 2010 while developing a professional résumé at the same time. Learn how to open, navigate, proof and print documents, enter text, save, edit, move, copy, format, find and replace text, check spelling and grammar, and more. Prerequisite: Basic MS Windows 7 Applications.
  • Intro to MS Excel 2010 Applications: Microsoft Excel is the spreadsheet program most commonly used by business owners around the world to track and analyze business and personal data. Learn the basics of Excel 2010, including how to create spreadsheets, sort data, use shortcut menus, use functions such as SUM, AVERAGE, MIN and MAX and more. Prerequisite: Basic MS Word 2010 Applications.
  • Intro to MS Access 2010 Applications: Microsoft Access is used by many businesses to store data and run complex queries. Learn the basics of Access 2010, including how to plan, explore and create databases and tables; find, edit and organize records; create, perform operations and modify queries and reports. Prerequisite: Basic MS Word 2010 Applications.
  • Intro to MS PowerPoint 2010: PowerPoint is used by millions of businesses and educators to deliver high-impact presentations. Learn how to create basic slide presentations using PowerPoint 2010 by designing, formatting, and editing your material easily. Prerequisite: Basic MS Word 2010 Applications.
  • Intro to MS Publisher 2010: Desktop publishing is a useful tool to enhance office productivity. Create, customize, save and edit text in multi-page publications, such as newsletters, brochures, fliers, catalogs, and web sites. Modify and format text frames and create text styles. Prerequisite: Basic MS Word 2010 Applications.
  • Six-Week Intro to MS Office 2010: This six-week course provides basic computer knowledge. Learn file management, how to create, edit and print documents and modify tables using MS Word 2010. Also learn how to create spreadsheets, formulas, charts and lists using MS Excel 2010.
  • Intro to MS Word 2007 for Résumés: Having a great looking résumé in a format that employers can read is an absolute must for job seekers. This class will teach you the basics of Word 2010 while developing a professional résumé at the same time. This class focuses on Word 2010 formatting and content attributes which are unique to résumés, such as: common resume sections that students may consider using, including objective, professional summary/profile, experience, competencies, education, certifications/licensures, and professional affiliations; the differences between functional, combined and chronological résumés; tailoring résumés to meet specific job postings; keywords, including showing students how to use www.acinet.org/acinet/ to gather keywords; when to use more than one page (and avoiding spillage); how to begin the second page; how to convert a Word resume to plain text; Word formatting techniques, such as use of horizontal lines, bolding, italics, underlining, capitalization, and headings to make an impact; use of Word columns/text boxes and how to remove this formatting/convert to text; the importance of white space for readability; and how to post résumés online. Prerequisite: Basic MS Windows 7 Applications or some basic computer skills (such as opening and closing Windows or how to use a mouse).

For more information about One-Stop services, please visit www.ecc.edu/workforce/onestop or call (716) 270-4444.

For more information about Workforce Development, contact by phone (716) 851-1800 or e-mail wfdinfo@ecc.edu.