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    Erie Community College
  Jan 18, 2018
Spring 2018 Catalog

LE 245 - Basic Telecommunications Course

Credit Hours: 4

This course offers training for entry-level public safety communications, be they sworn or civilian. They are introduced to the regulations of the profession, including FCC protocol and become acquainted with the duties of dispatcher and with the types of equipment normally utilized.

Course Outcomes
Upon completion of this course, the student will be able to:

  • explain the organization and interworkings of the communications facilities of law enforcement, firematic and emergency medicine agencies;
  • explain the job description of dispatchers;
  • demonstrate proper answering and call interrogation techniques;
  • demonstrate a knowledge of FCC and departmental protocols of radio and MCT operation;
  • explain dispatcher's role in assuring that proper supervision is dispatched to scene of unique and/or potentially serious situations;
  • demonstrate sufficient knowledge of emergency medical care to advise civilians on scene of what actions to take (or not take) until trained personnel arrive on scene; and
  • illustrate knowledge of the evolution of police communications systems and an appreciation of the constant change experienced by the profession.

Year Round (N)