Oct 22, 2020  
Spring 2019 Catalog 
    
Spring 2019 Catalog [ARCHIVED CATALOG]

TE 279 - CCNA Voice


Credit Hours: 3

CCNA Voice teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. The course also introduces the architecture, components, functionality, and features of Cisco Unified Communications solutions and describes how daily job tasks--such as system monitoring, moves, adds, and change--are performed on Cisco Unified Communications products.

Course Outcomes
Upon successful completion of this course the student will be able to:

  • describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows;
  • provide an overview of administrator and end-user interface options with Cisco Unified Communications products and perform endpoint and end-user administration tasks;
  • understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express;
  • describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express;
  • administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications; and
  • describe how to maintain a Cisco Unified Communications solution.


Prerequisites: TE 271
F (S)