Oct 22, 2020  
Spring 2019 Catalog 
    
Spring 2019 Catalog [ARCHIVED CATALOG]

TE 218 - Help Desk Professional


Credit Hours: 3

A comprehensive course designed to examine all aspects of computer customer support technologies. Emphasis will be placed on customer satisfaction, communication and technical writing skills, troubleshooting, incident prevention, and stress management in a technical setting. Basic first contact resolution in an IT service desk will be explored.

Course Outcomes
Upon completion of this course, the student will be able to:

  • define Help Desk and its role in organizations and how it can improve business;
  • recognize technologies that impact the Help Desk when used to collect information and deliver support; and
  • communicate technical instructions effectively for non-technicians.