MA 229 - Professionalism in the Medical Office

Credit Hours: 2

Students will develop professional soft skills to be applied while interacting with patients, office personnel and supervisors within a medical setting. Principles of professionalism and interpersonal communication theories are presented from various viewpoints. Preparation for employment in the healthcare field will be emphasized and practiced with tangible documentation.

Course Outcomes
Upon completion of this course, the student will be able to:

Refine soft skills applied in a medical office setting
Develop therapeutic communication skills with a focus on empathy when interacting with patients
Understand the significance of professionalism in the medical office
Create updated employment documents such as resumes, professional references, cover letters, letters of recommendation
Develop a professional career portfolio to be used for job searching and career advancement
Develop constructive feedback strategies through role play activities
Analyze adaptive and maladaptive coping strategies
Apply assertive communication skills to the healthcare setting

Prerequisites: All courses listed for the first two semesters, or equivalent with permission of instructor or permission of MA Program Director.
F/S (N)

This course is required for the Medical Assisting AAS Degree and 100% of the Psychomotor and Affective competencies need to be passed.

Reminder: Students must obtain a minimum grade of C to pass the course.