HR 111 - Hospitality Service Seminar

Credit Hours: 3

A course designed to introduce students to the comprehensive scope of the hospitality industry. Emphasis will be on the past, present and future of the industry, career opportunities, characteristics of various hospitality operations and skills required to be successful, with a focus on the importance of the service concept.

Course Outcomes
Upon completion of this course, the student will be able to:

describe an overview of the hospitality industry—past, present, and future;
list hospitality career opportunities;
explain characteristics of each of various hospitality operations;
demonstrate the skills necessary to be effective in the hospitality industry; and
explain the importance of customer/patient service in the hospitality industry.

F (N)