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MA 117 - Medical Administrative Practice I

A study of medical office communications with a focus on written correspondence, verbal & non-verbal messages, diversity, equity and inclusion in healthcare, communication barriers, telephone techniques, medical office management, medical supplies inventory, OSHA compliance for the medical office, patient education brochures, and travel itineraries. Direct writing style for a specific purpose will be emphasized.  Use of proper medical terminology, eponyms, and sound-alike words will be integrated into sentence structure and proofreading.  Use of library reference materials, internet, and online databases will be used to conduct research on a condition or disease of interest. The impact of technologies on oral and written communication will be addressed.

Course Outcomes
Upon completion of this course, the student will be able to:

• Apply non-verbal communication skills by reading/using body language and recognizing barriers to communication
• Demonstrate active listening, reflection, restatement and clarification techniques to obtain a patient history and identify coping mechanisms
• Prepare correspondence with the purpose to inform/persuade, promote goodwill, and/or educate the patient in a medical office environment
• Research and format a medical community resources directory and a patient education pamphlet referencing medical dictionaries, library materials, and/or online databases to clarify medical terminology, abbreviations, eponyms, and acronyms used in medical correspondence
• Apply professional telephone etiquette and procedures used in a medical office including triage, screening, directing, and prioritizing calls
• Describe the historical and contemporary societal factors that shape the development of individual and group identity and diversity involving race, class, and gender
• Analyze the role that complex networks of social structures and systems play in the creation and perpetuation of the dynamics of power, privilege, oppression, and opportunity
• Apply the principles of rights, access, equity, inclusion and autonomous participation to past, current, or future social justice action
• Perform a physical inventory of clinical supplies for the medical assisting department
• Identify the steps involved in completing an inventory
• Demonstrate behavior consistent with acceptable professional conduct standards such as appearance, quality of work, human relation skills, and reading skills
• Effectively manage time to complete required assignments

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