BM 215 - Workplace Practicum

Credit Hours: 3

This course deals with basic workplace issues that a new technician may encounter when entering the workforce. Topics covered will include workplace safety and hazards of the industry, EPA refrigerant handling requirements and guidelines for certification along employer, employee, and customer relations issues.

Course Outcomes
Upon completion of this course, the student will be able to:

apply the knowledge of the safety hazards associated with the HVAC/R service industry;
demonstrate awareness of the laws and guidelines that must be followed to ensure a safe work environment;
develop an understanding of the need for proper refrigerant handling practices and EPA certification;
recognize the demands of customers and the importance of strong customer relations skills; and
demonstrate and develop the ability for good communication with management, co-workers, and customers.

F/S (C, N)