OF 142 - Business Communication

Credit Hours: 3

This course focuses on the improvement of oral, nonverbal, and written communication. Emphasis will be given to communicating effectively, presenting a professional image, developing strong verbal communication skills, and writing effective business documents (e-mail messages, letters, memos, and reports). This course also includes instruction on interviewing techniques, resumé preparation, and follow-up tasks. Keyboarding skill is recommended.

Course Outcomes
At the completion of this course, the student should be able to:

understand and describe the communication process and its impact on the office environment;
apply the rules of grammar, punctuation, style, and proofreading to write effective business correspondence (i.e. letters, memos, reports, and messages);
correspond effectively using a variety of business and technical mediums;
prepare effective employment communications such as resumés, letters of application, and letters of reference. Develop effective interviewing skills;
understand the importance of reading, listening, and speaking effectively in professional situations;
demonstrate an ability to deliver an effective oral presentation to a group using appropriate techniques to obtain and maintain the listeners’ attention and convey messages clearly;
critically examine situations to determine the most effective response; and
accurately convey messages and determine appropriate follow-up of communications delivered through various mediums.

F/S (C, N, S)