MA 224 - Administrative Healthcare Assisting (AHA) Seminar & Capstone Experience

Credit Hours: 3.0

In this capstone course students will refine professional soft skills while participating in classroom lectures and simulation software and create job search documents including a professional Linked In profile. Résumé preparation and interviewing techniques will also be reviewed.

Students participate in discussions and evaluations of their 80-hour Administrative Healthcare Assisting externship rotations that take place in the second half of the semester at an assigned SUNY Erie affiliated medical office or healthcare facility where they will be provided an opportunity to observe and/or perform the administrative skills acquired throughout the duration of the Administrative Healthcare Assisting program in a practical setting. Students cannot be compensated for completion of Practicum hours and will complete training in HIPAA and OSHA compliance, Blood Borne Pathogens and Infection Control as part of their coursework prior to any off-campus participation.

Students will also prepare for nationally recognized certification exams through review of core administrative competencies required of the Commission on Accreditation of Allied Health Education Programs (CAAHEP) and taking mock certification exams containing questions commonly asked national exams.

According to SUNY policy #3200 (Admissions of Persons with Prior Felony Convictions), SUNY Erie must inquire if a student has a prior felony conviction before the student can participate in any college sponsored off-site activity. Screening may be completed at http://tinyurl.com/ErieBoxedOut. Failure to complete this screening will affect participation in this class and may affect grades.

Course Outcomes
Upon completion of this course, students will be able to:

Recognize the necessary skill set required of an entry-level administrative health assistant in a medical office or healthcare facility
Refine soft skills applied in a medical office setting
Demonstrate ability to give and receive constructive criticism in a professional setting
Understand the significance of professionalism in the medical office
Create updated employment documents - resume, professional references, cover letters, Linked In Profile
Identify strategies to address difficult patient encounters
Analyze interpersonal relationships among the administrative health assistant and other members of the allied healthcare team
Perform administrative skills applicable to the administrative health assistant
Discuss the importance of certification, professional membership and involvement, and continuing education
Identify the career forecast for the administrative healthcare assisting profession

Prerequisites: BI 147, MA 112, MA 115, MA 117, MA 119, OF 102
Corequisites: EG 118, MA 125, MA 128, MA 220, MA 214, MA 224
F/S (N)